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Accessibility at Leumi

Accessibility Statement

At Leumi, we believe it's essential to provide equitable service to all customers and to improve the service we provide to customers with disabilities.

 

We therefore strive to offer customers with disabilities full accessibility to the Bank’s various locations and services, whether at our branches or our direct and digital channels, such as online services and self-service stations.

 

These adaptations have been made in compliance with, and even surpass, the requirements of accessibility legislation, and were accomplished with the close cooperation of accessibility consultants and professionals in order to give our customers accessible service and an optimal user experience.
 

For your convenience, we have assembled the existing adaptations at Bank Leumi in accordance with the nature of the impairment:

“Talking” ATMs - Convert text to speech. More information >>

 

Notify your branch upon your visit - A unique feature, part of the queue management system at bank branches, allows customers with vision impairment to call a banker for immediate assistance. The call will be carried out through a designated prominent button located on the upper right section of the screen.

 

Template for writing checks - makes it easier to fill out details in the appropriate places. More information >>

Magnifying glass - Leumi branches have been equipped with magnifying glasses to make it easier to read forms and documents. You can contact a banker or the accessibility officer at your branch to use this tool.

 

Digital signature screens – Bank teller stations have been equipped with digital signature screens that allow customers to read and sign most of the transaction forms. You can use the screen to digitally adjust the font size by pressing “plus” or “minus”.

 

Digital mail notifications - With Leumi’s advanced services, you can receive your mail digitally and increase the font size for easier and more convenient reading. 
More information >>
 

Leumi website - Most pages on the Leumi website meet the AA standard for accessibility. More information >> 


Leumi customer service call center – Contact us from your home, office, or anywhere else you choose. Dial *5522 from any phone or 03-9545522 from a land line. 
More information >> 
 

Service animals - Service animals, such as guide dogs, are permitted to enter bank branches.

 

Documenting your preference - You can request a banker at your branch to define your preferred method of accessibility in your account. This method will be available to bankers each time you contact us for service.

 

Large print - Most banking forms are available in a larger font size. For more information please ask a banker at your branch.
 

Hearing loop (audio induction loop) - This system assists hearing impaired customers with model T hearing aids. For more information >>

 

“Write to a Banker” service - This service, which is available 24/7 on the Leumi website and mobile app, allows clients to receive information about their account and perform a wide range of transactions by sending a written request to their banker. Please note: requests by hearing-impaired customers will be prioritized. 
More information >>
 

Leumi website - Most of the pages on the Leumi website meet the AA standard for accessibility. More information >>

 

Sign language interpreter - For complex financial issues that require an extended discussion with a banker, customers can request meetings in the presence of a sign language interpreter or via transcription. The service is available at the branch or over Zoom, with coordination in advance. For more information about this service please ask a banker at your branch.

 

Documenting your preference - You can request a banker at your branch to define your preferred method of accessibility in your account. This method will be available to bankers each time you contact us for service.
Here are recommended guidelines:

  • Speak slowly and clearly
  • Try to avoid communication over the phone
  • Use a hearing loop (audio induction loop) 
     

Accessible branches - Leumi branches are wheelchair accessible to customers with mobility disabilities. This includes accessible entrances to the branch, self-service stations, toilets, waiting areas and elevators.

 

Self-service stations - ATMs and information stations have been modified in height to suit wheelchair users. Furthermore, the stations enable keyboard navigation instead of the touchscreen. More information >>
 

Most of the pages on the Leumi website meet the AA standard for accessibility. More information >>
 

Leumi customer service call center – Contact us from your home, office, or anywhere else you choose. Dial *5522 from any phone or 03-9545522 from a land line. 
More information >> 
 

Documenting your preference - You can request a banker at your branch to define your preferred method of accessibility in your account, such as receiving service through an accessible kiosk. This method will be available to bankers each time you contact us for service.

 

Mobile check deposits - The Leumi mobile app allows you to deposit checks through your smartphone, without having to visit a branch in person. More information >>

 

Get your paper ticket for service – At branches with queue management systems, you can get your paper ticket also through self-service stations located inside/outside the branch. The stations are modified to suit wheelchair users or those who struggle with a touchscreen.

We have invested extensive resources in order to make our website accessible to customers with disabilities. To enable easy and convenient browsing, we have implemented various adaptations, such as: buttons to increase/decrease font size, keyboard navigation support, accessible documents and more. 
More information >>
 

  • Receiving service at branches without waiting in line
  • Fees - In accordance with the Bank of Israel regulations, customers with a disability of 40% and above (certified by the Israeli Ministry of Defense or The National Insurance Institute) are entitled to the following fee discount: 4 bank clerk transactions per month at the rate of a direct banking transaction. More information >>


 

Contact Us

In case of any requests, complaints or recommendations – we are here for you1

Two Accessibility coordinators have been appointed at Bank Leumi. They are responsible for leading and coordinating the Bank’s accessibility policy as well as serving as a point of contact for all inquiries on the topic:

 

Mr. Yacobi Itamar – Buildings, Infrastructure and Environmental Accessibility Coordinator Tel.: 076-8851636, Fax: 077-8951636

Ms. Ofir Shtainhart – Customer Service Accessibility Coordinator Tel.: 076-8856279, Fax: 077-8956279

Email: Negishut.Leumi@BankLeumi.co.il

In your request, please include your contact information and any relevant details regarding the bank branch and/or service.

 

To receive an accessible version of a document located in your online account (for internet subscribers), which is temporarily exempt from accessibility, contact us at Negishut.Leumi@BankLeumi.co.il (write “Request for an accessible document" in the subject). Please make sure to include the following details in your request: full name, email, phone number, branch number, account number, name of the requested document and date of the requested document (if mentioned). The accessible document will be sent to your email within 14 days of the initial request.